INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL)
The Information Technology Infrastructure Library (ITIL) is a globally accepted approach to IT service management (ITSM). ITIL provides a cohesive set of best practices, drawn from the public and private sectors, that focus on aligning end-to-end IT services with the needs of business. Tobias International can assist with this alignment, and an implementation plan tailored for your organization.
ITIL offers a framework that describes processes, procedures, tasks and checklists that may be used by an organization for establishing integration with the organization's strategic goals, delivering value to customers/users, and maintaining a minimum level of competency. However, the framework itself is not organization-specific. Upon adopting ITIL, an organization can then establish a baseline from which it can plan, implement, and measure improvement.
The processes, procedures, functions and roles that facilitate effective IT service management are defined in the five core ITSM Lifecycle stages:
- IT Service Strategy
- IT Service Design
- IT Service Transition
- IT Service Operation
- IT Continual Service Improvement
ITIL is constantly evolving and the latest version is known as ITIL 2011.