Streamline your IT support and services
SolarWinds® Service Desk is a modern, cloud-based AI-powered IT service management (ITSM) platform that maximizes agent and employee productivity with advanced intelligence and automation capabilities. It accelerates issue resolution, ensures SLAs, and delivers lightning-fast time to value while adhering to ITIL best practices.
SolarWinds Service Desk streamlines the way you provide support and deliver services to your organization. Whether you have a small IT operation with basic IT ticketing needs or a large enterprise with a complex IT infrastructure and mature processes, SolarWinds Service Desk is designed to meet your current needs with the flexibility to scale and support your future business requirements.
A Complete Service Management Platform
- A single platform for service management, IT asset management, configuration management, and much more.
- ITIL®-ready service desk complete with incident, problem, change, and release management capabilities.
- Advanced reporting modules to analyze trends, monitor service quality, and continuously improve service management processes.
A Service Desk for the Digital Age
- Enhance agent and employee productivity with native artificial intelligence (AI) and machine learning technologies.
- Manage your organization’s processes, automate repetitive tasks, and drive greater service efficiency with robust automation and workflow engines.
- Drive agent productivity with a user experience designed based on research and analysis of how agents actually work.
Provide Your Employees with the Experience They Deserve
- Give your employees the flexibility to submit tickets and make requests via
email, phone, collaboration tools like Microsoft Teams® and Slack, walk-ups, or
a customizable service portal. - Manage and measure your service-level agreements (SLAs) and customer satisfaction (CSAT), highlighting opportunities to improve the overall employee experience.
- Scale SolarWinds Service Desk across personnel, sites, and departments to provide consistent standards of employee service throughout your organization.
An Easier Service Desk to Manage
- Experience scalability and industry-leading system uptime with SolarWinds Service Desk, which leverages the power of Amazon Web Services® (AWS)
data centers. - Implement the application in a matter of days or weeks with intuitive setup options and 100% configurable (no-code) changes to meet your business needs.
- Skip the costly and time-consuming upgrade cycles. Our multitenant, cloud-based architecture allows continuous deployment of new and enhanced
functionality, meaning you’re on the latest and greatest version.